Jonima Apparel

Customer Service

Shipping Policy

Free Standard Shipping
• 5-7 working days via Fedex
• During promotional periods, please allow 5-6 additional business days for order shipment

Return & Exchange Policy

Items purchased on JonimaApparel.com can be returned within 14 days from the delivery of your order, using our free delivery service.

 

1. Fill in the online Return Form (or log in to your account and return your purchase from the Orders section). 
2. Prepare the items in the original order box. Kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the hang tag and seal are intact. The return box must be safely sealed. 
3. Attach the Return Label you received with your parcel to the outside of the box. 

4. You will not be charged for shipping costs. These will only be at your expense if you decide to ship the return with a different shipping company and we will not be able to accept liability for lost or damaged returns. 
Please note it is not possible to return personalised items or to request exchanges. Before requesting a return, please make sure the products comply with our return conditions. 

The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.

You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on the different banking procedures.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments

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              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...